nice jobs in austin, tx

Contact Center Engineer (Nice / LiveVox)

Rollingwood, Texas

•

9d ago

POSITION SUMMARY/RESPONSIBILITIESFunctions as a Contact Center Engineer responsible for the design, configuration, and support of enterprise contact center platforms, including NICE (CXone/InContact) and/or LiveVox. Supports inbound and outbound call center operations by maintaining dialers, call routing, IVR workflows, and integrations with internal systems. Works closely with operations, business teams, and IT to optimize call center performance, improve customer experience, and ensure system

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Full-time

$60000

Microsoft Dynamics CRM

Austin, Texas

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3d ago

Act as primary liaison between client stakeholders, onsite team, and offshore India team to ensure seamless communication, requirement gathering, and project alignment in the onsite-offshore model.Lead migration planning from Call Center CRM (voice-focused) to Contact Center CRM (omnichannel: voice, chat, email, social), including gap analysis, data mapping, configuration, testing, and go-live.Coordinate daily stand-ups, status updates, issue resolution, and feedback loops; manage expectations,

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Contract

Depends on Experience

NICE CXone SME / Technical Lead / Architect

Remote

•

22d ago

Job Title: NICE CXone SME / Technical Lead / ArchitectLocation: RemoteEmployment: W2 or C2C Job Summary:We are seeking a NICE CXone SME / Technical Architect with strong hands-on experience in ACD, IVR, WFM, and QA. The role is responsible for designing, configuring, and optimizing the NICE CXone platform, supporting contact center operations, and leading technical implementations and integrations. Key Responsibilities: Configure and manage NICE CXone ACD, IVR, Omni-channel routing (voice, chat,

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Contract, Third Party

Depends on Experience

Nice CXOne IVR Lead Developer

Remote

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14d ago

About the Role: We are seeking a highly skilledNICE CXone IVR Leadto drive the design, development, and optimization ofIVR (Interactive Voice Response) solutionson the NICE CXone platform. The ideal candidate will have extensive experience inCXone Studio, IVR call flows, ACD, speech analytics, bot integrations, and omnichannel contact center solutions. Key Responsibilities: Design, develop, and enhanceIVR call flowsusingNICE CXone Studio. Lead theend-to-end implementation and integrationof C

Contract, Third Party

Depends on Experience

NICE CXone Technical Architect

Remote

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3d ago

Role Summary The NICE CXone SME & Technical Architect owns the endtoend architecture, configuration, and operational excellence of the CXone platform acrossACD & OmniRouting, IVR & Trunking, Admin & Agent Applications, and WFM & QA. This leader translates business goals into scalable contact center designs, guides delivery from discovery through hypercare, audits clients existing NICE CXOne environment and drives measurable improvements in customer and agent experience. The role ishandson(build,

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Full-time, Third Party

Depends on Experience

Nice CXone Developer

Remote

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16d ago

Job Title: Nice CXone Developer Location: Plano TX (onsite) Onsite/hybrid/ Remote: Complete Onsite Job Description: We are looking for an experiencedNICE CXone Developerwith over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows. Key ResponsibilitiesSolution Development Design and develop IVR and ACD call flows usingNICE

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Contract

Depends on Experience

AI Architect with CCAAS

Remote

•

6d ago

Job Title: CCaaS Architect: Customer Engagement Suite (CES) Work Location:Remote Contract Duration: Long Term A consultative leader who bridges sales and delivery to design and implement Gemini-powered customer engagement platforms and contact center transformations. Role Summary: As the Principal Architect for the CES stack (Gemini Enterprise for CX), you own the technical design and delivery oversight of our customer engagement solutions. You bridge the gap between AI strategy and traditional

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Contract

Depends on Experience

Contact Center Product Manager/Business Analyst

Austin, Texas

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2d ago

Cannot be a Scrum Master, Project Manager, etc. Genesys preferred, any contact center exp mod. should work

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Contract

40 - 60

Business Analyst 3

Elgin, Texas

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Today

Arthur Lawrence is looking for a Business Analyst 3 one of our clients in Elgin, TX. Please find the job description below and send us your updated resume if interested: Must-Have Skills: 8+ years of experience in business analysis, system evaluation, and requirements gathering. Experience with business process reengineering and identifying technology solutions to business problems. Strong analytical, documentation, and stakeholder communication skills. Nice to Have Skills: Experience working

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Contract

CXone IVA Developer

Remote

•

Today

CXone & IVA Development and Implementation Specialist Key Responsibilities: Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions.Configure IVR, ACD, and routing strategies tailored to business needs.Develop and maintain omnichannel experiences (voice, chat, email, SMS).System Integration Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors.Collaborate with IT and business teams to ensure secure and

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Third Party, Contract

Depends on Experience

Software Engineer

Hybrid in Austin, Texas

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Yesterday

Senior Software Engineer We are engaged in a confidential search for a C# / AS400 Developer to support a large-scale lending systems modernization and data migration initiative within a stable, growth-oriented financial institution. This is a data-centric role focused on moving and transforming critical financial data from legacy IBM (AS400) environments into modern platforms. Youll play a key role in ETL development, integration, and ensuring data accuracy across systems. What Youll DoLead d

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Full-time

Depends on Experience

Cable Puller

Pflugerville, Texas

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Today

Cable Puller - Pflugerville, TX This role supports large-scale cabling projects at local data center sites in the Pflugerville area. The Cable Puller will work as part of a structured cabling team, pulling, routing, and terminating high volumes of fiber as part of an infrastructure upgrade initiative. Key Responsibilities Pull, route, and install large quantities of fiber cabling throughout data center environmentsReplace existing COAX cabling with new fiber infrastructureTerminate fiber cabl

Full-time

USD 20.00 - 25.00 per hour

Project Manager

Remote

•

Today

The role is split 50/50 between two distinct data-centric workstreams: Invoice Modernization (50%): A "build"projectfocused on re-architecting and rewriting a legacy internal financial/invoicing system. This year focuses on building the "bones" (core architecture)fordownstream consumption in 2027. Retail Customer MDM Implementation (50%): An implementationprojectof a third-party Master Data Management (MDM) software. This involves migration from an old platform to anewone, including complex int

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Contract

Depends on Experience

Technical Support Representative II: Card Processing Solutions

Remote or Allen, Texas

•

Today

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. The Jack Henry Visa/MasterCard Card Services team is seeking a Debit/Credit Card Technical Support Representative to

Full-time

Sr. Mainframe Engineer

Remote

•

Today

Job Title:Sr. Mainframe Engineer Location: Remote Pay Rate: Open to Both W2 and established 1099 options Position Type: Multiyear Contract We are looking for senior mainframe engineers with 10-15 years of experience ideally in banking. Candidates must have extensive MS Excel experience for balancing and reconciliation (no advanced scripting required). Candidates must live in the US and have at least 3 years of experience working in the US. Primary Responsibilities: Balancing work (core focus)

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Contract, Third Party

Depends on Experience

Salesforce Presales Solution Consultant

Remote

•

15d ago

About Convene Inc. Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We have successful, referenceable customers, competitive benefits, and high-growth opportunities. The RoleThis is not a demo-only role. You''ll sit at the intersection of sales, delivery, and strategyowning how Salesforce solutions are shaped, positioned, and scoped during the sales cycle. You''ll partner closely with sales and delive

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Contract, Third Party

Depends on Experience

Cloud Infrastructure & Modernization Architect

Remote

•

Yesterday

We are seeking an Infrastructure Architect to lead and support the incremental transformation of a legacy on-premises Windows environment into a fully containerized, cloud-based architecture. This role will guide modernization efforts, reverse-engineer legacy systems, and ensure alignment with a defined future-state roadmap. This is a strategic, architecture-focused role with no hands-on coding required. Responsibilities Lead modernization efforts transitioning a traditional Microsoft IIS on-p

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Contract

Depends on Experience

Mid Level Cloud Engineer

Remote

•

9d ago

Senior Cloud Engineer (Kubernetes / Terraform) Remote 6-month contract with likely extension Fully remote U.S. (Central or Eastern time zones) 40 hours per week, no overtime Start date: ASAP Compensation: 80/hr We are looking for a Senior Cloud Engineer to support a large cloud modernization effort focused on Kubernetes, Infrastructure as Code, and scalable cloud platforms. This is a hands-on engineering role working on real platform build and migration work, not maintenance-only tasks. The wo

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Contract

$90

AWS Data Lake and Reporting Developer

Remote

•

7d ago

If interested reach out directly to kimberly.spicer@systemone.comor call/text 301-252-8762 AWS Data Lake and Reporting Developer- REMOTE Responsibilities Support the EPLC project for the Commonwealth of Pennsylvania (COPA) by building and maintaining data lake services within AWS environments. Develop and maintain reports leveraging AWS data lake tools, including QuickSuite, to facilitate efficient data analysis and reporting. Ensure data consistency and freshness between source systems (su

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Full-time

Depends on Experience

Senior Network Engineer (Data Center / Colo)

Remote

•

14d ago

Senior Network Engineer (Data Center / Colo) DETAILS Location: 100% Remote Position Type: 9M+ Contract (potential conversion to fulltime) Hourly / Salary: to $90W2+ (based on experience level) JOB SUMMARY Vaco is currently seeking a Senior Network Engineer for a 9M+ Contract (potential conversion to fulltime) that is 100% remote. The Senior Network Engineer will serve as a Data Center engineer in a large, complex environment, contributing to multiple simultaneous work streams. The Senior Networ

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Contract

$95

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nice jobs in Austin, TX, USA