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Hi, Job SummaryWe are seeking an experienced Amazon Connect / Lex Conversational Designer to design and build IVR and self-service contact flows within an Amazon environment. This role will support 9 business units, focusing on intuitive caller experiences, authentication, intelligent routing, and conversational automation.Key ResponsibilitiesDesign and build Amazon Connect IVR/contact flows.Develop and optimize Amazon Lex intents, utterances, and NLU models.Implement caller authentication using
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Full-time
$180,000 - $200,000