Remote
•
Today
Serve as the primary expert on Genesys Cloud functionality, configuration limits, and best practices across: o Workforce Management (WFM): Forecasting, scheduling, adherence monitoring, and intra-day/real-time adjustments o Interactive Voice Response (IVR): Call flow design, routing logic, and self-service enhancements/optimizations o Genesys Bots: Configuration, training, and performance tuning of AI-driven virtual agents o Auto Quality: Configuration, deployment, and refinement of automated in
Easy Apply
Contract, Third Party
Depends on Experience