Genesys jobs in Ohio

Sr Telecom Engineer (Avaya or Cisco Call Manager or Genesys)

Broomfield, Colorado

•

Today

Job Title : Sr Telecom Engineer Location: Broomfield, CO Duration: Long term Job Type : Contract (We can consider - W2) Required Skills & Experience: -Experience in designing, implementing, and managing telecom systems, including Avaya, Cisco Call Manager,Genesys, and other third-party voice and collaboration systems. -Knowledge of telecom network architecture, protocols, and technologies Proficiency in troubleshooting andresolving network issues in a timely manner.-Expertise in implementing and

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Contract

Depends on Experience

Salesforce Functional Architect - Genesys

Hybrid in Middleton, Wisconsin

•

Today

Our client is looking for a Functional Architect. This person is a key member of the IT team responsible for defining and governing the technical vision for the Customer Experience ecosystem. This role will lead architecture and roadmap planning with Salesforce positioned as a strategic CRM platform within an evolving Customer 360 architecture. The ecosystem includes integrated contact center technologies (e.g., Genesys Cloud) and enterprise data platforms (e.g., Snowflake) to enable end-to-end

Full-time, Third Party

$140,000 - $180,000

Genesys Cloud Development Manager

Columbus, Ohio

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Today

Description We are looking for an experienced Development Manager to lead and inspire a team of software developers in Columbus, Ohio. This long-term contract position requires a dynamic individual who can drive excellence in software development, foster collaboration, and ensure high-quality Agile delivery. The successful candidate will also play a pivotal role in optimizing Genesys Cloud CX systems and managing flow/botflow configurations for customer-centric solutions. Responsibilities: Lead

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Contract

USD 45.00 - 55.00 per hour

Genesys CX Enablement & Strategy Architect

Remote

•

Today

Overview LMI is seeking a Lead Genesys CX Enablement & Strategy Architect to support the Department of Veterans Affairs (VA) enterprise deployment of the Genesys Cloud Customer Experience (CX) solution across 65+ contact centers serving more than 11,000 employees. This role blends contact center platform expertise with strategy and advisory capabilities. The position is remote. The Lead Genesys CX Enablement & Strategy Architect serves as both the functional authority for platform enablement an

Contract

USD 175,000.00 - 225,000.00 per year

Application Development Intern

Duluth, Georgia

•

Today

Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Bes

Full-time

USD 18.00 - 22.00 per hour

Genesys PureConnect - Solution Architect - W2 - Contract - Long Term - US - Remote

Remote

•

Today

Job Title: Solution Architect Location: MN or Remote Duration: Long Term Demonstrated expertise with Genesys PureConnect, including platform configuration, call routing architecture, and system integration capabilities Proven experience implementing conversational AI platforms such as Kore.ai or comparable chatbot and virtual assistant technologies Working knowledge of Adobe Experience Cloud and Amazon Web Services (AWS) cloud infrastructure Experience with enterprise integration platforms and m

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Contract

55 - 60

Genesys Cloud CX Development Manager

Columbus, Ohio

•

Yesterday

Requirements5 or more years of experience in software development and technical team leadership.Proficiency in Genesys Cloud CX platform architecture and IVA development.Experience with Genesys Cloud flows, botflows, and customer experience automations.Experience in Agile/Scrum methodologies, sprint planning, and release management.Experience with API development, management, and cross-system integrations.Experience in network telephony, firewall configuration, and cloud-based CI/CD practices.Ex

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Contract, Third Party

Depends on Experience

Senior Genesys Cloud Engineers

Remote or Hybrid in Virginia

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Today

Position: Senior Genesys Cloud Engineers (Senior Engineer CCaaS Operations) Location: 100% Remote Duration: Contract to Hire Two Interviews: 2 rounds (all Virtual) Genesys CLOUD EXPERIENCE IS A MUST < General Challenges We have been struggling with both roles due to: Candidates having primarily on prem Genesys Engage experience instead of Genesys Cloud. Limited candidates who meet the required years of hands on cloud experience. Clearance requirements narrowing the talent pool. 1. Senior Ge

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Third Party, Contract

Genesys Contact Center engineer l Cloud certified

Remote

•

22d ago

Genesys Contact Center Cloud Certified Engineer Remote | Mon Fri, 8:00 AM 5:00 PM ET We are seeking a Genesys Contact Center Cloud Certified Engineer to support a enterprise Unified Communications / Contact Center (UC/CC) environment in a key functional engineering capacity. This role focuses on platform design, API integrations, and enterprise contact center architecture support. Required Qualifications Active Genesys Contact Center Cloud CertificationStrong hands-on experience with Genesys AP

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Contract

Depends on Experience

Genesys Cloud Architecture

Remote

•

9d ago

Job Title Genesys Cloud Architecture Job Location Remote Duration 12months Job Description Soft Skills requirements Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have good customer handling skills Certification requirements: Google Cloud Platform (Mandatory) ITIL Foundation (Preferred) Skills required Experience in migrating contact

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Contract, Third Party

Depends on Experience

Genesys Agentic AI SME - W2 Only

Remote

•

Yesterday

Title: Genesys Agentic AI SME Remote Duration: 12+ Months Required Skills: Core Platform & Certifications Genesys Cloud CX Professional CertificationGenesys Cloud AI Digital Bots & Knowledge CertificationGenesys Cloud Developer or Architect CertificationHands-on experience with: Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)Digital Bots: Development, deployment, testing & optimizationKnowledge Workbench, Optimizer, PortalIntent Miner / Intent ManagementArchitect flow integ

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Contract

Depends on Experience

Genesys AI SME Engineer

Remote

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22d ago

Genesys AI SME Engineer Remote | 12+ Months | ASAP Start Public Trust Clearance Eligible Seeking a strong engineer who has built and deployed enterprise-grade AI within contact center environments. We are hiring a Genesys AI Subject Matter Expert with strong hands-on experience in Genesys Cloud CX and Agentic/Generative AI solutions for CX automation. Core Platform Expertise Genesys AI Studio (AI Guides, Virtual Agents, Copilot)Digital Bots, Knowledge Workbench, Intent MinerArchitect flows & AP

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Contract

Depends on Experience

Contact Center Product Manager/Business Analyst)

Austin, Texas

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9d ago

Contact Center Product Manager/Business Analyst) Location :Austin TX , Bay Area, CA (Hybrid) Duration :6+ montth Experience level 8+ Job Description 10+ Years of experience in Contact Center(Genesys preferred, any contact center expereince likeAmazon Connect, NICEwill Workable ) Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender i

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Third Party, Contract

$60 - $70

IVA Engineer (AI based IVR)

Irving, Texas

•

Today

Position: IVA Engineer Industry: Financial Services Type: 6-month contract (high possibility of extension/conversion) Location: Baltimore, MD / Irving, TX (2-days hybrid) Day to day: Design and own intent taxonomy, utterance models, and dialog flows for voice channels using Cognigy Create high-quality, natural language utterances and disambiguation strategies to maximize NLU accuracy and minimize misroutes and fallbacks. Define conversation patterns, confirmation flows, and error handling align

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Full-time

$80.0000 - $85.0000

Contact Center Product Manager/Business Analyst

Austin, Texas

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Today

Cannot be a Scrum Master, Project Manager, etc. Genesys preferred, any contact center exp mod. should work

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Contract

40 - 60

Salesforce Developer with Agent force Experience

Alpharetta, Georgia

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21d ago

Job Title: Salesforce Developer with Agent force Experience Location: Alpharetta, GA Duration: 12+ Months F2F interview is must Job Description Role Summary We are seeking a Salesforce professional with strong Agentforce Voice deployment experience, deep Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center transformations. This role will design, deploy, and optimize AI-powered voice and service experiences,

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Contract, Third Party

$60 - $70

IVR Tester

Remote

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7d ago

Role: IVR Tester Location: Remote Duration: Long-term/Fulltime Implementation Partner: Infinite Computer Solutions JOB DESCRIPTION: IVR Tester Job Description Core Responsibilities Test IVR call flows (menus, prompts, routing logic)Validate voice prompts, grammar, and pronunciationCheck Dual Tone Multi Frequency (DTMF) inputs (keypad responses like Press 1 for support )Verify call routing to the correct departments or agentsIdentify bugs, delays, or incorrect responsesPerform regression testin

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Full-time

$80,000 - $90,000

Urgent Opening - IVR Tester - Remote

Remote

•

7d ago

Hello, Hope you are doing great. Please let me know your interest for the below mentioned requirement: Role: IVR Tester Location: Remote Duration: Long-term/Fulltime About Infinite: Infinite is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with leading Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes. With deep expertise in telecommunications, healthc

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Full-time

$60,000 - $80,000

Forecasting Analyst with WFM exp.

Hybrid in Irwindale, California

•

Yesterday

Forecasting Analyst Location: Irwindale, CA Hybrid Long term contract This role is responsible for building workforce plans that support our day to day operations. It includes forecasting, staffing plans, schedule development, and performance analysis, with close partnership across Operations, Systems, and our vendors to keep service on track. This person is expected to understand what s happening on the floor, explain why it s happening, and recommend clear actions to address it. Required Ski

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Contract, Third Party

$40 - $50

Microsoft Dynamics CRM

Austin, Texas

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9d ago

Act as primary liaison between client stakeholders, onsite team, and offshore India team to ensure seamless communication, requirement gathering, and project alignment in the onsite-offshore model.Lead migration planning from Call Center CRM (voice-focused) to Contact Center CRM (omnichannel: voice, chat, email, social), including gap analysis, data mapping, configuration, testing, and go-live.Coordinate daily stand-ups, status updates, issue resolution, and feedback loops; manage expectations,

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Contract

Depends on Experience

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Genesys jobs in Ohio